Right now the site, the follow-up, and the sale don't hold together.
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The problem
People should know about your business, and you should know your customers.
You want a high-end customer experience that works — from the first hello, through the sale, and after.
We build your site, your follow-up, and what happens after the sale — so customers stay.
The website, the follow-up, and what happens after someone buys are still separate jobs. Customers feel the gaps. A lot of them leave before anyone notices.
Leave it like this, and the next customer meets the same gaps — and buys from someone whose experience felt finished.
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The plan · 1
We help you manage the philosophy of the brand and carry the story through the site, the content, and the promotions a customer can remember. The standards stay yours. We love helping traditional businesses come into a digital world.
Is the way customers meet you as considered as the work you do?
The plan · 2
Getting found is only half of it. We map the customer journey and the workflows behind it, and we set up the marketing automation so what happens next is clear even when you are not the one remembering.
The plan · 3
Turn an unpredictable customer journey into one they can stay on.
It means the end of guesswork. We keep the user guides and the customer-facing tools consistent with your own brand standards, from the first hello through the day after they buy.
The project board and the Brand Standards Center sit side by side. Scrolling the page moves across them.
Coming soon
Each client gets a secure space. You can see the project status and the tasks, and you can keep the brand standards you and we both use.
Project
Status and tasks will live here, kept by our project system. The board below is an example.
In conversation
Example data. Not a live project.
Brand Standards Center
Logos, colors, type, voice and story, and the assets you approve. You keep them, and you can share them with us.
Aa The story, in your type
Voice · Plain, specific, yours
Example shapes. Not a client's files.
Your guide
You have a real business. The way customers meet it still depends on a site that may not sound like you, and on follow-up that waits on whoever remembers.
I run FetchCreates. We guide your story through the journeys, the workflows, the content, and the follow-up, and we keep that work lined up with your brand standards. We talk it through before anything is guessed at.
The end product was exactly what I was looking for. I would highly recommend Michael and his team.
Speaker and non-profit founder
After they buy
Serve them before you ever meet them, then make it natural to stay. What happens after the sale is part of the experience, not an afterthought.
They know who you are. The path is obvious. They buy, and they come back.
Let's talk
Tell Michael what customers meet today. We'll talk through what to build.
Talk to MichaelThe name
June 2019. I rented a board, took no lesson, and stood up.
I did feel the wave beneath me and I will never forget that feeling.
Michael, Laguna Beach, June 2019.
That morning is why the work looks like this. The offer is the experience your customers move through, built with you.
On mission
Our mission is to create waves using smart digital marketing solutions that connect, convert, and keep customers, while building better businesses.
We hire friends in the Philippines on purpose. The same work is meant to build connections and job skills that can change a family.
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I recently worked with Michael to revamp my website, logo and branding kit. I couldn't be more pleased with the results! The designer was extremely helpful and knowledgeable throughout the entire process and was able to understand my vision and bring it to life. The end product was exactly what I was looking for. I would highly recommend Michael and his team to anyone looking for a professional design experience.
FetchCreates.com provided us with the expertise we needed to take our AI startup to the next level. Their marketing engineering services helped us create effective sales funnels, develop sophisticated communication patterns, and launch successful email campaigns from leads generated at our conference. Highly recommended!
We do not disclose our current or past clients' identities. Even without an NDA, your privacy is important. If you're a prospective client, we can provide references upon request.